Last updated: 06th January 2026
At her•she, we want you to love every piece you purchase. If for any reason you’re not completely satisfied, please review our Refund & Returns Policy below.
We accept returns under the following conditions:
Items must be returned within 7 days of delivery
Products must be unused, unworn, unwashed, and in original condition
All tags, labels, and packaging must be intact
Proof of purchase (order confirmation or receipt) is required
Items that do not meet these criteria will not be accepted for return.
The following items are not eligible for return or refund:
Sale or discounted items
Clearance items
Customized or made-to-order products
Items damaged due to misuse or improper handling
We offer exchanges for:
Size issues
Manufacturing defects
Incorrect item received
Exchanges are subject to stock availability. If the requested item is unavailable, a store credit or alternative product may be offered.
Once your returned item is received and inspected:
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method or as store credit (based on payment type)
Shipping fees are non-refundable
You will be notified once your refund has been processed.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping method, as we are not responsible for lost return parcels
Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process.
In certain cases, refunds may be issued as store credit instead of a monetary refund. Store credits do not expire and can be used on future purchases.
Products marked as Final Sale cannot be returned, refunded, or exchanged under any circumstances.
For return or refund inquiries, please contact us via our Contact Us page with your order number and reason for return.
